PointAI, provides AI-powered e-commerce support experiences to increase customer satisfaction and enable businesses to easily access solutions.

PointAI, a pioneering AI startup based in Central Asia, has secured its first investment from DOMiNO Ventures, PLUG&PLAY, and Aloqa Ventures. Specializing in artificial intelligence-powered chatbot services, PointAI aims to revolutionize customer support experiences for businesses, facilitating easy access to solutions and driving customer satisfaction.

Founded in 2023 in Uzbekistan by Azamat Khamidov and Aslkhon Khoshimkhujaev, PointAI has gained a strong position among its competitors in the market, with 70% Support cost reduction, 94% customer satisfaction score and $100,000 in annual savings. Azamat’s expertise in driving growth for B2B SaaS startups through data-driven strategies and Aslkhon’s extensive experience in software engineering, particularly in machine learning and data science, makes them an exceptionally passionate team.

PointAI’s co-pilot is designed to empower support agents, enabling them to focus on unique, complex problems instead of repetitive tasks. It increases efficiency by automating standard queries and allows teams to spend more time delivering personalized, high-quality customer service at no additional cost. By automating routine inquiries, teams can unlock personalized, high-quality customer service at scale and without extra cost. The system can parse complex questions, seek clarification when needed, and engage in natural conversation with customers, empowering teams to focus on intricate issues with this chatbot service.

Azamat Khamidov, stated, “As PointAI, our goal is to continue to create new possibilities for artificial intelligence chatbot services for the needs of e-commerce companies and to increase customer satisfaction. With this investment, PointAI will continue to grow and strengthen its position in the new markets”

Mustafa Kopuk, the Managing Partner of DOMiNO Ventures, expressed optimism about their second investment in Central Asia, stating, “Uzbekistan’s vibrant startup ecosystem presents exciting opportunities for innovation and growth. We believe that PointAI’s success reflects the immense potential of the region’s entrepreneurs to drive positive change and create value. By supporting promising startups like PointAI, we aim to contribute to the development of Uzbekistan’s startup ecosystem.”

For more information about PointAI, please visit their website; https://www.pointai.tech/